Delivery
Processing and Handling
We do our best to process most orders within 1-2 days, but in rare cases it may take up to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order is shipped out.
Shipping Rates and Estimates
We offer Standard International Shipping on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide. Shipping typically takes 1-2 weeks, though import and customs delays to certain destinations can extend shipping times beyond this window.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Happyplanthome is not responsible for these charges.
How do I check the status of my order?
You can check the status of your order at any time on our Order Tracking page.
When your order is shipped out, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will check it for you.
Refunds, Returns, and Exchanges
View our refund policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We do our best to process most orders within 1-2 days, but in rare cases it may take up to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order is shipped out.
Shipping Rates and Estimates
We offer Standard International Shipping on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide. Shipping typically takes 1-2 weeks, though import and customs delays to certain destinations can extend shipping times beyond this window.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Happyplanthome is not responsible for these charges.
How do I check the status of my order?
You can check the status of your order at any time on our Order Tracking page.
When your order is shipped out, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will check it for you.
Refunds, Returns, and Exchanges
View our refund policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.